Returns Policy

Returns Policy

If you purchased a product from the Vodafone Online Store and find that it’s not quite right you can request a refund or exchange in any Vodafone retail store (see list here) within 7 days of receiving your product in the following situations:

• Change of Mind – if you’ve changed your mind about a product you’ve purchased online and want to receive a refund of exchange.
• Faulty product– if your product doesn’t work properly when you receive it.
• Wrong product – if your product isn’t what you ordered or doesn’t match the specifications on the product page.

If it’s been longer than 7 days since you received your product, see our “Warranty” section below.

Getting back your money

For refund requests that meet the criteria above Vodafone will initiate the refunds as it follows:

• For orders paid by credit card

Any purchase made on the Vodafone Online Store and paid by credit card will be refunded as credit back to the credit card used for that particular transaction. No cash, cheque or other money transfer method will be provided as a refund. Please allow 10 working days for the refund to reach your credit card.

• For orders paid cash

Any purchase made on the Vodafone Online Store and paid with cash on delivery will be refunded by bank transfer to the customer’s bank account. When claiming a refund the customer is required to provide a valid bank account to which Vodafone shall wire transfer the refund. Please allow 10 working days for the money to reach the bank account.

1. Change of Mind

If you have changed your mind about a product you have purchased online, and want to receive a refund or exchange you can request a refund or exchange at any selected Vodafone retail stores. You need to ensure:

• You make your request within 7 days of receiving the product;
• Your handset, accessory or SIM card is in its original packaging and is unopened; and
• Proof of purchase (your delivery receipt) and valid photo identification is presented in store.

2. Faulty product

If you find that your product doesn’t work properly or has a manufacturing fault, within the first 7 days, you can request a refund or exchange in any Vodafone retail store. You need to ensure:

• The product being returned is in an "as new" condition together with all original packaging and accessories. For handsets: device cannot have been used for more than 10 minutes of calling and/or 10MB of data usage.; and
• Proof of purchase (your delivery receipt) and valid photo identification is presented in store

3. Wrong product or not compliant with specifications

If you do not receive the product that you ordered or the product does not match the specifications presented on the product page you can request a refund or exchange in any Vodafone retail store. You need to ensure:

• You make your request within 7 days of receiving the product; and
• Products being returned are in an "as new" condition together with all original packaging and accessories.
• Proof of purchase (your delivery receipt) and valid photo identification is presented in store

Warranty

If your product fails to work correctly as a result of a manufacturing defect and it’s been longer than 7 days since you received it, the product may be able to be repaired under the manufacturer's warranty, so long as it is within its warranty period.See below the list of service centers where you can have your device repaired during the warranty period.